This policy explains how Desire Panel reviews failed, cancelled, partial and disputed orders. Please contact support with your order ID, payment ID and a clear description of the problem.
Cancelled or failed orders
A confirmed undelivered cancellation or failed order is eligible for the applicable order charge to be returned to the panel balance. A cancellation request alone does not qualify until the final order status is confirmed. If an automatic credit is missing, ask support to review the order ledger.
Partially delivered orders
For a confirmed partial order, the undelivered portion is calculated from the order's recorded charge and confirmed remaining quantity. For a standard quantity-based order, the proportion is charge × remaining ÷ ordered quantity, subject to the panel's monetary rounding. Package or special service types are reviewed against their service description. The same undelivered amount is not refunded twice. Public stats alone do not authorise a refund.
Completed orders and drops
A completed order is not normally refundable merely because results later drop or do not produce the outcome you hoped for. An eligible refill may be available under the service's advertised guarantee. Incorrect delivery, a billing error or other substantiated failure can still be investigated by support.
Incorrect or inaccessible targets
Wrong links, private accounts, deleted content, changed usernames, unsupported targets and overlapping orders can prevent reliable delivery or verification. Such cases are reviewed individually; a refund is not promised when delivery has already begun or the supplied target was unsuitable.
Deposits and duplicate payments
Panel funds are intended for purchases and are not an investment or withdrawable cash account. Deposit reversal requests, duplicate credits, mistaken amounts and unauthorised payments are reviewed separately after payment verification. Any approved return to the original payment method depends on that method's rules, settlement status and applicable obligations. Any unavoidable fee will be explained before an approved reversal.
How to request review
Send the order ID, the original link, the issue and any relevant screenshots through Support. For payments, include the transaction reference, method, amount and date, with sensitive card or account details hidden. Report problems promptly so records and provider evidence can be checked. Processing time depends on the investigation and the payment method; support will explain the next step. Nothing here removes rights that cannot lawfully be excluded.